Program Introduction

Mastering the X Factor in Business Transformation

Regardless of innovative process improvement ideas, brilliantly engineered software, detailed project plans and deep executive sponsorship, business transformation initiatives (BPR, I.T. modernization, etc.) often fail to deliver the intended transformational results.

An X Factor is a variable in a given situation that could have the most significant impact on the outcome. Change management at the individual, team and organization level is the X Factor in the success (or failure) in business transformation initiatives.

Change management is the people side of business transformation. Change simply does not happen by itself. Change needs to be cohesively and proactively managed. Change management integrates the transition of people, processes and technology from the current “as-is” state to a continually unfolding future state.

Change management is indeed the X Factor in successful and sustainable transformation. Thus, it is just as essential as Project Management

What will you learn

• The purpose/goal/objective of change management.
• The value change management brings to a business or organization.
• Key Tools of Change Management.
• Methods for assessing the maturity of your current change management process.
• Identify ways to positively lead and motivate people through cultural or organizational change.

Who should attend

• Change Project Managers.
• Change Leaders.
• Transformation Managers.
• Business Change Managers.
• Operational Line Manager.
• Project Team Members.
• Project and Program Managers.
• Business Managers.
• HR Representatives.

Workshop Contents

Change Area	Module Coverage
IG - Individual Change	Understanding change models A behavioural approach to Change Cognitive and Psychodynamic approach to Change Perspectives about humanistic psychology
TG - Team Change	Understanding the Nature of theme models Identify leadership issues in Change Learning how to improve team effectiveness. Also, how individuals affect team dynamics Learn Tuckman's model of team change and the development changes teams go through
OG - Organizational Change	Understanding the various organizational metaphors, like Flux and Transformation organizational metaphor Learn the eight-step model for transforming your organization Identify the three phases in transition management and distinguish between a planned and transitional change Understand the process involved when managing Change
LG - Leading Change	What is the leader's role in the key organizational metaphors Learn the role of a leader in Change Management Identify the leadership focus for the various phases of Change Learn the Goleman leadership skills and practices