Ø What are emotions?
Ø Biological basis for
emotions
Ø Understanding own behaviour by getting feedback using Johari window
Ø Emotional quotient
versus Intelligence quotient
Ø Problems arising out of
lack of emotional intelligence
Ø Concepts of self
awareness, self management
Ø Social behaviour - empathy, relationship management
Ø Empathic listening
Ø Emotions and stress management
Ø Techniques for control of emotions
Ø Methods for improving emotional intelligence
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