In this course, supervisors, managers, employees, and team
members will learn about communicating successfully while conducting
business with individuals in other countries or other cultures.
By the end of this
course, Participants should be able to:
Appreciate the value of culture and significance
of cross-cultural communication, describe the impact of cultural
differences on communication, and avoid miscommunication and conflicts
that arise due to these differences.
Identify the differences in verbal and nonverbal
communication across cultures, including understanding gestures and
expressions that vary across cultures.
Establish rapport, build trust, and listen and
provide feedback to cross cultural co-workers and employees.
Identify common cross-cultural communication
barriers and how to overcome them, avoid cultural bias, and employ
qualified interpreters for cross-cultural communication.
Attend and organize cross-cultural meetings that
include conducting negotiations and solving problems.
Identify gestures used in different cultures,
build a cross-cultural team, design cross-cultural documents, and build
a professional translation team
1- Workplace culture
Basics of culture
Understanding the basics of culture
Helping someone deal with culture shock
Recognizing cultural differences
2 - Differences in communication
Identifying verbal communication
Identifying vocal quality differences
Nonverbal and written communication
Identifying nonverbal communication
Identifying written communication
3 - Communicating across cultures
Building relationships across cultures
Establishing rapport and building trust
Listening and responding
Identifying the process for active
Providing positive and constructive
4 - Overcoming communication barriers
Cross-cultural communication barriers
Identifying cross-cultural communication
Avoiding cross cultural communication
Communicating through interpreters
5 - Cross-cultural business situations
Attending a cross-cultural meeting
Organizing a cross cultural meeting
Negotiating and problem solving
Following the negotiation steps
Following the problem-solving steps
6 - Addressing cross-cultural issues
Communicating with co-workers
Identifying the gestures used in various
Building cross-cultural teams
Designing a document for translation
Translating written communication
Time : 10:00 AM To 06:00 PM
(Registration at 09:30 AM)
Fees & Registration:
plus Service Tax per participant inclusive of course material
payable by cheque in favor of ‘Fands Infonet Pvt. Ltd.'
Group discount of 5% will be applicable to group of 3
and 7.5% for group of 5 or more participants.
Bird Discount – Please contact us for more details.
Programme is non-residential, change in venue or dates shall be
intimated at the earliest should there be a change.
more information, please feel free to contact :
2546 3981 / 2546 8882