FANDS Infonet Pvt. Ltd.

Announces One Day Program on 

'Cross Culture Sensitization'
Pune, Hyderabad, Mumbai & Bengaluru

Visit Us : www.fandsindia.com

Introduction

Fands Infonet Private Limited (Fands) commenced its operations in 1994 in Pune, India, in computer related training activities. Fands continues to benefit from the leaps taken by the Indian Information Technology (IT) and IT Enabled Services industry. It is a solid and structured service provider and plays a major role in the present days of outsourcing.

Fands is an acronym of fast and steady. As the name suggests the organization is steady in its quest for learning new technologies and thrives on fast response. The clients have no hesitation in engaging the services of Fands, simply because it works as an extended training department. Fands provides a one stop solution and considers itself totally accountable to the client while providing its scope of professional services.

Workshops pan India
1)  Pune
2)  Mumbai
3)  Hyderabad
4)  Bengaluru

We also conduct workshops on
Technical Trainings
1) Oracle ADF
2) Spring & Hibernate
3) ISTQB Foundation
4) ITILv3 2011 Foundation
5) Software Estimation using FPA
6) SharePoint 2013
7) Agile & Scrum
8) BizTalk Server 2010

Soft Skills Trainings
1) Accountability & Ownership
2) Presentation Skills
3) Communication Skills
4) Conflict Management
5) Leading and Managing IT Projects
6) Emotional Intelligence
7) Cross Culture Sensitization
8) Supervisory skills for Budding      Managers

All the above programs will be conducted on trial software available as freeware on internet.

Program Overview

In this course, supervisors, managers, employees, and team members will learn about communicating successfully while conducting business with individuals in other countries or other cultures.

Program Objectives

By the end of this course, Participants should be able to:

Appreciate the value of culture and significance of cross-cultural communication, describe the impact of cultural differences on communication, and avoid miscommunication and conflicts that arise due to these differences.

Identify the differences in verbal and nonverbal communication across cultures, including understanding gestures and expressions that vary across cultures.

Establish rapport, build trust, and listen and provide feedback to cross cultural co-workers and employees.

Identify common cross-cultural communication barriers and how to overcome them, avoid cultural bias, and employ qualified interpreters for cross-cultural communication.

Attend and organize cross-cultural meetings that include conducting negotiations and solving problems.

Identify gestures used in different cultures, build a cross-cultural team, design cross-cultural documents, and build a professional translation team

Contents

1- Workplace culture

Basics of culture

Understanding the basics of culture

Helping someone deal with culture shock

Cultural differences

Recognizing cultural differences

2 - Differences in communication

Verbal communication

Identifying verbal communication differences

Identifying vocal quality differences

Nonverbal and written communication

Identifying nonverbal communication differences

Identifying written communication differences

3 - Communicating across cultures

Building relationships

Building relationships across cultures

Establishing rapport and building trust

Listening and responding

Identifying the process for active listening

Providing positive and constructive feedback

4 - Overcoming communication barriers

Cross-cultural communication barriers

Identifying cross-cultural communication barriers

Avoiding barriers

Avoiding cross cultural communication barriers

Interpreters

Using interpreters

Communicating through interpreters

5 - Cross-cultural business situations

Cross-cultural meetings

Attending a cross-cultural meeting

Organizing a cross cultural meeting

Negotiating and problem solving

Following the negotiation steps

Following the problem-solving steps

6 - Addressing cross-cultural issues

Communicating with co-workers

Identifying the gestures used in various cultures

Building cross-cultural teams

Writing cross-culturally

Designing a document for translation

Translating written communication

Time : 10:00 AM To 06:00 PM (Registration at 09:30 AM)

Fees & Registration:
Rs.  4500/-  plus Service Tax  per participant inclusive of course material payable by cheque in favor of ‘Fands Infonet Pvt. Ltd.'

Group discount of 5% will be applicable to group of 3 and 7.5% for group of 5 or more participants.

Early Bird Discount – Please contact us for more details.

The Programme is non-residential, change in venue or dates shall be intimated at the earliest should there be a change.

For any more information, please feel free to contact : 

Ms. Natasha Deokule on

+91 20 2546 3981 / 2546 8882
Mail: natasha@fandsindia.com

Offices in Pune, Mumbai, Hyderabad & Bengaluru

Redg. off. :- 1, "Sheshadri" 1, Rambaug Colony, Opp. Rupee Bank, Paud Rd. Pune - 411038, India.