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Program Overview
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Some People seem to be able to say the right thing no
matter what the situation. Their ability to navigate through tense
discussions opens the door in business world that may have otherwise
closed.
During this training Program the participants will learn
the secrets of Communication pros, including building personal
credibility, improving listening skills, rephrasing for better working
relationships.
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Program Objectives
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By the end of
this course,
Participants should
be able to:
- Understand and demonstrate the
use effective writing
techniques that today's technology
demands, including
anticipating
audience reaction
- Write
effective and concise E-mails
- Proofread and edit copies of business correspondence.
- Plan successfully for and participate in meetings and conduct proper techniques in telephone usage
- Use e-mail effectively and efficiently,
- Develop interpersonal skills that contribute to effective and
satisfying
personal, social and professional relationships
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Contents
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1. Overview of Communication
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What is Communication?
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Communication Process
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The
truth of Communication
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Examples of upward,
Downward,
Lateral and
Horizontal Communication
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Barriers
to Communication
2. Spoken
& Unspoken Communication
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Giving
and following Instructions
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Formal
and Informal Language
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Poise
and Posture
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Eye
Contact and body Language
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Projecting
a Professional Image
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Social
Graces and Table Manners
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Manners
in Conversations
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Getting
Acquainted – Behaviour in Introductions
3. Listening & Questioning Skills
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Identifying
the difference between listening & Hearing
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What
is Selective Listening
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Tips
to facilitate good listening skills
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Questioning
Techniques : Open ended questions & Close ended questions
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Understanding
path finding questions
4.
Telephone Etiquette
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Voice
Modulation
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Telephone
Behaviors and Manners
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Asking
questions on the phone and probing situations
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Taking
Notes
5.
Workplace Communication
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Dealing
with Seniors, Colleagues & Juniors
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Dealing
with Internal & External Customers
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Assertive
Communication
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Communication
within Teams
6.
Effective Meetings
Meeting
Etiquette
Getting
your message across
How to
define the Agenda during the meeting
Taking
notes and writing action Items
Process
of noting the minutes of the meeting
7.
Handling Conference calls
Points
to be considered before the beginning of a conference call
Understanding
the call flow
Showing
Empathy
Dealing
with stakeholders across locations
How to
note down the actionable Items from the Stakeholders
8.
Email Etiquette
Before you start typing: What to send by email
What I am trying to say: Creating an Accurate
Subject Line
Understanding the tone while communicating via
email
It’s still business writing: 12 common errors to
Avoid
Reading Between the Lines: Visual Consideration
to help the reader
Before Clicking “Send”: Checking, Proofing and Copying
Damage Control: Tips for bad email moments
9. Tying it all Together
Discussions to take learning to the workplace
Action-plan and Close
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Time : 10:00 AM To 06:00 PM
(Registration at 09:30 AM)
Fees & Registration:
Rs. 4500/-
plus Service Tax per participant inclusive of course material
payable by cheque in favor of ‘Fands Infonet Pvt. Ltd.'
Group discount of 5% will be applicable to group of 3
and 7.5% for group of 5 or more participants.
Early
Bird Discount – Please contact us for more details.
The
Programme is non-residential, change in venue or dates shall be
intimated at the earliest should there be a change.
For any
more information, please feel free to contact :
Ms. Natasha
Deokule on
+91 20
2546 3981 / 2546 8882
Mail: natasha@fandsindia.com
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